PhoenixRises Support

Expected reply window: within 3 business days. Some issues may take longer if they need device details, screenshots, or a new build.

For faster support, include your device model, operating system version, PhoenixRises app version if installed, what you were trying to do, what happened, what you expected, and whether the issue repeats.

Screenshots and screen recordings can help, but avoid sending bank details, account numbers, full transaction histories, tax documents, or other sensitive financial information unless necessary for the support request.

Email support@dawkedupproductions.com for privacy questions. See the PhoenixRises Privacy Policy for current details.

If a PhoenixRises release offers paid downloads, subscriptions, trials, or in-app purchases through an app store, purchases, cancellations, refunds, and subscription management are handled through that app store account. Dawked Up Productions does not receive your payment card details from Apple App Store purchases.

If you believe you found a security issue, email support@dawkedupproductions.com with the subject "PhoenixRises security report". Include the affected area, app version if installed, steps to reproduce, and any relevant screenshots.

Use of PhoenixRises is governed by the PhoenixRises Terms of Service.